Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy explains how Mindful Wellness, referred to as "Mindful Wellness," "we," "us," or "our," collects, uses, stores, protects, and discloses information when you visit our website, contact us, request an appointment, use our services, or communicate with us.

This Privacy Policy applies to information collected through our website, online forms, appointment and booking tools, email, telephone, text messaging programs, and other interactions with Mindful Wellness. It does not replace any Notice of Privacy Practices or other health information notice that may apply to protected health information handled in connection with healthcare services.

1. Information We Collect

Depending on how you interact with Mindful Wellness, we may collect the following categories of information:

  • Contact information: Name, email address, telephone number, mailing address, and other contact details.
  • Appointment and service information: Appointment requests, scheduling information, service interests, program selections, and communications relating to your care or services.
  • Health-related information: Information you voluntarily provide in connection with an inquiry, intake process, consultation, treatment, or healthcare service.
  • Account and transaction information: Account details, purchase records, subscription information, billing status, and payment-related records. Payment card information may be processed directly by third-party payment processors and may not be stored by Mindful Wellness.
  • Communication information: Emails, telephone calls, form submissions, customer support requests, feedback, reviews, and other communications.
  • SMS information: Mobile telephone number, consent date and time, consent source, consent language, communication preferences, opt-out status, messages sent and received, and message delivery information.
  • Technical and usage information: IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, and information collected through cookies or similar technologies.
  • Marketing information: Communication preferences, campaign interactions, and information about how you respond to marketing communications.

2. How We Collect Information

We may collect information:

  • Directly from you when you complete a form, book an appointment, contact us, create an account, make a payment, provide consent, or communicate with us.
  • Automatically when you use our website through cookies, server logs, analytics tools, and similar technologies.
  • From service providers that help us operate our website, manage appointments, process payments, provide communications, maintain records, or deliver services.
  • From healthcare professionals, business partners, or other persons when permitted by law and appropriate to your relationship with Mindful Wellness.

3. How We Use Information

We may use collected information to:

  • Operate, maintain, and improve our website and services.
  • Respond to inquiries and provide customer support.
  • Process appointment requests and manage scheduling or rescheduling.
  • Provide healthcare, wellness, coaching, or related services.
  • Process payments, subscriptions, refunds, and other transactions.
  • Send administrative, account, appointment, service, and care coordination communications.
  • Send marketing and promotional communications when you have provided the required consent.
  • Request feedback or reviews when permitted by your communication preferences.
  • Maintain records of consent, communications, transactions, and services.
  • Personalize and improve your experience.
  • Monitor website performance and understand how visitors use our services.
  • Prevent fraud, misuse, unauthorized access, and security incidents.
  • Comply with legal, regulatory, contractual, carrier, and recordkeeping obligations.
  • Protect the rights, safety, property, and security of Mindful Wellness, our patients, our users, and others.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing activities.

You may be able to control cookies through your browser settings. Blocking certain cookies may affect how the website functions. Where required by applicable law, we will request consent before using non-essential cookies.

5. Analytics and Advertising Services

We may use third-party analytics or advertising services to understand website traffic, measure campaign performance, and improve our communications. These providers may collect limited technical or online activity information through cookies or similar technologies.

We do not authorize analytics or advertising providers to use protected health information for their own marketing purposes. Our use of third-party technologies is subject to applicable law, contractual restrictions, and our internal privacy requirements.

6. How We Disclose Information

We may disclose information in the following circumstances:

  • Service providers: Vendors that provide website hosting, scheduling, customer relationship management, communications, payment processing, analytics, security, information technology, data storage, and professional services.
  • Healthcare operations: Healthcare professionals, pharmacies, laboratories, or other parties involved in providing services when permitted by law and appropriate to your care.
  • Legal and safety purposes: Government authorities, courts, regulators, law enforcement, or other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, and security.
  • Business transactions: Parties involved in a merger, financing, acquisition, restructuring, sale of assets, or similar transaction, subject to applicable confidentiality and privacy requirements.
  • With your direction or consent: Other parties when you request, authorize, or consent to the disclosure.

Service providers may access information only as reasonably necessary to perform services for Mindful Wellness and are not authorized to use the information for unrelated purposes.

7. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except service providers necessary to operate and deliver the text messaging program.

Mindful Wellness does not sell, rent, or provide your mobile telephone number, SMS consent information, or text messaging history to third parties or affiliates for their own advertising, lead generation, marketing, or promotional purposes.

Informational and marketing SMS consent may be requested separately. SMS consent checkboxes are optional and unchecked by default. Providing a mobile telephone number alone does not constitute consent to receive text messages. Consent is not a condition of purchasing a product, receiving a service, scheduling an appointment, or completing a transaction.

Informational messages may include appointment confirmations, appointment reminders, scheduling updates, care coordination, account updates, renewal reminders, service notifications, and responses to your requests.

Marketing messages may include wellness program updates, new services, educational wellness information, special offers, review requests, renewal messages, inactivity messages, and re-engagement communications when separate marketing consent has been provided.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

For complete SMS terms, visit SMS Terms and Conditions. For additional details about SMS data, visit SMS Privacy Policy.

8. Health Information and HIPAA

Information submitted through general website forms, email, or text message may not be appropriate for sensitive medical information. Do not use general website forms, ordinary email, or text messaging to send diagnoses, detailed treatment information, payment card information, passwords, or other highly confidential information unless Mindful Wellness specifically directs you to an approved secure method.

When Mindful Wellness is required to protect information as protected health information under applicable healthcare privacy laws, that information will be handled according to the applicable Notice of Privacy Practices, patient agreements, and legal requirements.

This website Privacy Policy does not replace a Notice of Privacy Practices. Contact Mindful Wellness if you need a copy of the applicable Notice of Privacy Practices.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

No website, wireless network, email system, text messaging service, internet transmission, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and healthcare records, document consent, honor communication preferences, resolve disputes, prevent fraud, comply with legal obligations, and protect our rights.

Retention periods may vary depending on the type of information, the nature of your relationship with Mindful Wellness, and applicable legal, contractual, healthcare, carrier, and recordkeeping requirements.

11. Your Choices

You may:

  • Unsubscribe from marketing emails by using the unsubscribe link in an email.
  • Opt out of text messages by replying STOP.
  • Reply HELP to a text message for assistance.
  • Update communication preferences by contacting Mindful Wellness.
  • Control certain cookies through your browser settings.
  • Request access, correction, or deletion of personal information when provided by applicable law.

We may retain limited information, such as an opt-out or suppression record, to honor your request and prevent future unwanted communications.

12. California Privacy Rights

California residents may have privacy rights under applicable California law, subject to legal thresholds, exceptions, and verification requirements. These rights may include the right to request information about personal information collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to opt out of certain sales or sharing; the right to limit certain uses of sensitive personal information; and the right not to receive discriminatory treatment for exercising privacy rights.

Mindful Wellness does not sell mobile information or SMS consent data. To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing a request.

13. Nevada Privacy Rights

Nevada residents may have the right, subject to applicable law, to request that a covered operator not make certain sales of covered information. To submit a request, contact us using the information below. We may need to verify your identity and determine whether the request applies to our practices.

14. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

A parent or legal guardian may provide information or consent relating to a minor when legally authorized to do so. Individuals under 18 should not independently enroll in a Mindful Wellness marketing text messaging program.

15. Telephone Number Reassignment

If you change, deactivate, transfer, or stop using a mobile telephone number enrolled in our messaging program, please reply STOP before giving up the number or contact Mindful Wellness so the number can be removed.

16. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, scheduling platforms, payment processors, pharmacies, review websites, social media platforms, or other services. Mindful Wellness is not responsible for the privacy, security, availability, or content practices of services it does not control.

17. International Users

Mindful Wellness operates in the United States. If you access our website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices. Updates will be posted on this page with a revised Last Updated date.

19. Contact Us

For privacy questions, requests, or concerns, contact:

Mindful Wellness
Phone: (310) 220-4543
Email: contact@mindfulwellness.com
Contact Page: https://www.mindfulwellness.com/contact-us/